As you may have seen yesterday, while I’m not edukating I spend some of my time waiting tables. I often find myself bitching about my customers in the back wait station, and these rants usually end with “What’s wrong with these people?” It occurred to me that maybe they’re just ignorant, so I decided to periodically post pieces about restaurants for non-restaurant-types (also known as “civilians” or “normals”).
The best way to get good service in sit-down dining in a restaurant you’ve never been to before (If you’re a regular, tip well. We remember. It’s that simple.), is to understand what’s going on through the waiter’s eyes. The more you understand from their perspective, and the more considerate you are of their job, the more the waiter will like you, and that means better service.
The first thing you need to understand about waiters is that we do not give a shit about you. We do not want to be your friends. In fact, we positively dislike you. The only thing, I repeat the only thing, we like is money. Waiting tables is our job. Always remember that.
This rule doesn’t apply in a few cases. First, this column doesn’t apply to bars/bartenders at all, that’s a whole different beast. In sit-down dining, however, waiters will sometimes like their regular customers (as long as they tip well, obviously, but once you get to know someone it makes waiting on them easier). Some really bizarre waiters are legitimately happy people who actually enjoy making small talk with everyone at their tables. These are either bad waiters (they’re slow at their job because they’re too busy gossiping) or they’re on a lot of drugs.
Once in a very very rare while, the luckiest of bitter waiters will get a legitimately cool table. For me this usually starts with a beer or food enthusiast’s conversation, for others it might be bonding over the Terps. Either way, you’ll know if you’re in it like that when the waiter actually gets excited to talk to you, as opposed to gracious but vapid giggles.
But back to the vast majority of the dining experience: your waiter doesn’t care about you. It’s nothing personal, it’s just that any given waiter is either fiending for a cigarette, is starving, wants to step out for a phone call, is trying to get cut, isn’t making enough money, or at the very very least has ten million other things to do.
This is what is going through a watier’s head while he’s talking to you “I need to get this order, bread for table 17, 23 might be done with their main course so I need to call dessert, need to present wine to table 21, I can see behind this old woman’s head that 22 definitely needs more water, and maybe if I get this table’s first course on the table before 23 finishes their dessert I’ll be able to run out for a cigarette.”
So, now that you get that, here’s a few things that will piss of waiters that you should avoid if you want them to give you decent service:
1) Chatty Kathy
Usually the slightly drunk middle-aged woman or the old man who wants to tell you all about his time in Italy and all the Chianti he had there when he’s ordering a bottle of French Burgundy. These are the customers that just keep talking to you… not cool if remember all the things going through the waiter’s head.
2) “Excuse me, miss!”
While you’re talking to another table or in the middle of serving food to a party of 12, these are the tables that pick up their empty basket of bread and wave it in your face saying “excuse me! excuse me!” If your waiter is a good waiter, he’ll get to you when he has a minute to refill your bread basket without you having to tell him. If he’s a bad waiter, he’s still in the middle of doing something, so he’s not going to take kindly to you interrupting him. If you want something, the way to guarantee that you don’t get it is to holler at your waiter. Just try to make eye contact and a subtle hand gesture will do the trick if really necessary.
3) Let you stand there
These are the tables who just keep talking. You stand there. You say “are you ready to order?” You try singling out one of them and ask if he’s ready. He’s ready, but he can’t get the obnoxious woman to stop babbling about her daughter’s internship at the RNC. The ten million other things you have to do are going through your head but you need this order first and you KNOW they’re ready. This horrible woman just seems to think you’re invisible.
4) The Mind Changer
These assholes usually flag you down (see pet peeve #2) when they’re in the middle of their first course to inform you that they don’t want the cassoulet they ordered, which is the most pain-in-the-ass dish the kitchen can make and definitely gets put in the oven as SOON as you ordered it. No, they want the duck confit, and you’re the one who has to go tell the kitchen. And the chef has a scary knife and likes to yell. When you change your mind, yes, the waiter is always the one who gets yelled at. Remember that.
5) The Last Table
The worst of the worst is the couple that comes in 5 minutes before the kitchen closes and stays for two hours. Waiters can’t go home until their tables go home. You’ve pissed off not only your waiter, but the bartender, the busboy, and the entire kitchen. So if you must be the last table, order quickly and don’t sit there sipping your espresso. There’s no way around it. You are an asshole. Don’t be that asshole. This is why we edukate.